Cannot locate entity

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Problem reference: 18052201-ONZIS4NG

Atacama platform activity:
LevelCategoryMessage
INFOcore >>>18052201-ONZIS4NG Invoking flow: authentication_response
INFOsaml Loading SAML 2.0 metadata from URI: https://help.openathens.net/metadata/google.com/a/activatelearning.ac.uk
ERRORcurl Couldn't fetch data from URI 'https://help.openathens.net/metadata/google.com/a/activatelearning.ac.uk': Peer certificate cannot be authenticated with given CA certificates: SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
ERRORcurl Couldn't fetch data from URI 'https://help.openathens.net/metadata/google.com/a/activatelearning.ac.uk': Peer certificate cannot be authenticated with given CA certificates: SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
ERRORcurl Couldn't fetch data from URI 'https://help.openathens.net/metadata/google.com/a/activatelearning.ac.uk': Peer certificate cannot be authenticated with given CA certificates: SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
ERRORcurl Couldn't fetch data from URI 'https://help.openathens.net/metadata/google.com/a/activatelearning.ac.uk': Peer certificate cannot be authenticated with given CA certificates: SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
ERRORio Failed to load document: failed to load external entity "https://help.openathens.net/metadata/google.com/a/activatelearning.ac.uk"
ERRORsaml Failed to load SAML 2.0 metadata
INFOsaml Scheduled re-try of metadata load: https://help.openathens.net/metadata/google.com/a/activatelearning.ac.uk
INFOsaml Error loading metadata
ERRORsaml Unable to locate issuer in metadata: https://shib.ingramdigital.com/shibboleth
WARNcore Action failed for provider 'SAML:receiveAuthNRequest' in 'authentication_response' flow. Returned status was: NoEntity
WARNcore Data-source 'Apache:request' failed to return any data for parameter 'OA_USER' with match: user
WARNsaml No available response
WARNsaml No available assertion consumer service URL
WARNcore Data-source 'Apache:request' failed to return any data for parameter 'prepend' with match: user
INFOcore <<<18052201-ONZIS4NG End flow: authentication_response